PrivacyPolicy
This policy explains what personal information Studio Raaga collects through our website and mobile app, why we collect it, and the choices you have — including how to delete your account.
Effective date: 24 June 2026
Information We Collect
When you create an account, we collect your name, email address and (optionally) phone number.
When you book a studio session, we record the suite, date, time, duration and booking status.
When you pay for a booking, our payment partner Razorpay processes the transaction. We only store the Razorpay order ID, payment ID, payment status and amount — we never see or store your card number, UPI ID, CVV, or any other payment credential.
How We Use Your Information
To create and manage your account, and to authenticate you when you sign in.
To process bookings, check studio availability, and prevent double-booking.
To verify payments with Razorpay and confirm your booking.
To send booking-related notifications (e.g. confirmation, reminders) by push notification or email.
Third-Party Sub-Processors
Razorpay — payment processing. See Razorpay's own privacy policy for how they handle payment data.
Supabase — our database, authentication and backend infrastructure provider.
Expo — push notification delivery for the mobile app.
Data Retention
Booking and payment records are financial records, and Indian tax/GST law requires us to retain them for several years even after you stop using the app or delete your account.
When you request account deletion, we remove your personal identifiers (name, email, phone) from your profile and permanently disable your login — but your booking and payment history is retained in anonymized form, as required by law.
Your Rights
Under India's Digital Personal Data Protection Act, 2023, you have the right to access the personal data we hold about you, to have it corrected or updated, and to request its erasure (subject to the legal retention described above).
Where we process your data based on your consent, you may withdraw that consent at any time — withdrawing is as easy as giving it. You can update your details or delete your account from the app, or contact us using the details below to exercise any of these rights or to withdraw consent.
Account Deletion
You can request deletion of your account at any time from the app (Profile → Delete Account on mobile, or Account on web), or by writing to info@studioraaga.com from your registered email. See our dedicated Delete Your Account & Data page for full details.
This is irreversible: once confirmed, your name, email and phone number are permanently removed from our systems, and you will not be able to sign in again with the same credentials.
As described above, your booking and payment history remains on file in anonymized form for legal/financial record-keeping.
Data Security
All data is transmitted over encrypted (HTTPS/TLS) connections.
Access to your data is restricted by row-level database security — other customers can never see your bookings or contact details, and staff/admin access is limited to what their role requires.
We never store plaintext payment card or bank details — those are handled entirely by Razorpay.
Grievance Redressal
If you have a complaint or concern about how your personal data is handled, please contact our Grievance Officer at info@studioraaga.com. We will acknowledge and work to resolve your grievance within the timelines required under applicable Indian law.
If you are not satisfied with our response, you have the right to raise a complaint with the Data Protection Board of India.
Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by an updated effective date above.